Strategic Direction

ISO 9001 : 2015

Quality Management System

Scope and context of the organisation

Mainline Instruments provide and service optometric and ophthalmology equipment. it is our policy to continually pursue a professional concept and maintain effective operational control within the sales, support and distribution of ophthalmic instruments to Ophthalmologists, optometrist's customers within the healthcare community. We are commited to providing the highest quality products and services in accordance with the principles of ISO 9001 : 2015 Quality Management System standards. We aim to continually improve the effectiveness of our management system.

Scope: Supply and service of optometric and ophthalmology equipment.

8.3 Design and Development of products and services is outside the boundaries of theis system and is therfore not applicable.

Policy Statement

Mainline Instruments are committed to deliver a best product and service to all our customers. The importance of meeting statutory and regulatory requirements is taken seriously to ensure compliance is maintained at all times.

The company has established a good reputation for responsible practices and is dedicated to meet customers needs and expectations delivering the highest quality standards by developing positive attitudes throughout our operations and will continually evolve the Quality Management System and our attitudes, committing to continual improvement to ensure the management system remains effective.

Mainline Instruments belive the key elements essential in achieving our strategic direction that is derived from this policy are controlling the company internal and external environment to achieve our objectives and meet the needs of our customers and interested parties associated to the company. 

Responsibilities

All staff are aware of their responsibilities within our management system standards and are committed to its future success. The company supports the appropriate training to ensure the required skills are to the levels expected.