Privacy Policy – Mainline Instruments

Mainline Instruments is committed to protecting your privacy. This Privacy Policy outlines what personal information we collect, how we use it, and your rights under data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Mainline Instruments Ltd (“Mainline Instruments”, “we”, “us”, “our”) is the data controller responsible for your personal data.
If you have any questions or wish to exercise your data rights, you can contact us at:

Email: [Insert contact email]
Post: [Insert business address]

2. What Information We Collect

We collect and process the following types of information:

a) Information You Provide

  • Name, email address, phone number, company name, and postal address
  • Details provided through contact forms, enquiries, support requests or account creation

b) Information We Collect Automatically

  • IP address
  • Browser type and version
  • Pages visited, time spent on pages, and other analytics data
  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information (and Legal Basis)

Purpose Legal Basis
To personalise your experience on our website Legitimate Interests
To respond to enquiries or provide customer service Contract
To send marketing communications (if opted in) Consent
To conduct market research or surveys Legitimate Interests / Consent
For warranty and service communications Contract
To comply with legal obligations or court requests Legal Obligation
For fraud prevention and network security Legitimate Interests

4. Who We Share Your Information With

We do not sell your personal information.

We may share your data with:

  • Service providers (e.g. web hosting, CRM, email marketing platforms)
  • Business partners involved in delivering our services
  • Analytics providers (e.g. Google Analytics)
  • Legal or regulatory bodies where required by law

We ensure all third parties respect your data and comply with relevant data protection laws.

5. International Data Transfers

Where your data is transferred outside the UK (e.g., to cloud providers), we ensure appropriate safeguards are in place such as UK-approved Standard Contractual Clauses (SCCs).

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (if processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, email us at [email protected]

7. Cookies and Tracking

We use cookies to:

  • Improve website functionality
  • Analyse visitor behaviour
  • Deliver targeted advertising

You can manage your cookie preferences or withdraw consent at any time via our cookie policy or your browser settings

8. Email Marketing and Opt-Out

If you opt in to receive marketing emails, you can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails or by contacting us directly.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. Continued use of our website after changes are made constitutes your acceptance of the revised policy.